Wasla help & support
Help with mobile top-ups and travel eSIMs.
Check order status
View top-ups saved on this device. For an eSIM, open the private order link in your receipt email.
Check order status
Top-up not received?
Check your order status before trying again. Busy networks can take a few minutes. Confirmed delivery failures are refunded automatically; banks usually take 5–10 business days.
Refund policy
Set up your eSIM
Use a compatible, unlocked phone and Wi-Fi. Open your Wasla order for the QR code or manual details. Follow the selected plan’s instructions; do not delete an installed eSIM.
How do I install an eSIM on iPhone?
Connect to Wi-Fi, open Settings → Mobile Service (or Cellular) → Add eSIM, then scan the QR code from your Wasla order. Turn the new line on for mobile data and data roaming when you arrive.
How do I install an eSIM on Android?
Connect to Wi-Fi, open Settings → Network & internet (or Connections) → SIMs → Add eSIM, then scan the QR code from your Wasla order. Menu names vary by phone maker.
WhatsApp assistance
Message or call Wasla on WhatsApp. Include your order reference, never your card details or verification code.
+358 40 156 1568
Wasla — Travel eSIMs & Mobile Top-Ups · WhatsApp +358 40 156 1568